Report a Query

If you have purchased an item of precious metal jewellery from an Assay Assured Jewellery Retailer and you believe it does not conform to the Assay Assured Code of Conduct, you should first of all contact the retailer and make them aware of your concerns.

If you are unable to resolve your concerns and you wish to refer your query or concern regarding an Assay Assured Jewellery Retailer to our arbitration service, please submit the following form. It is important that all fields are completed accurately as failure to do so may prevent us from tracing any issues.


Your details
Retailers details
Your Query